TGP Luxe Dog Collar

We are still a small company, so once you place your order it takes up to 3 business days to process and be placed in the mail. We ship USPS First Class Mail unless an upgraded shipping option has been selected and paid for with your order. 

We know its THE WORST to have to wait on your items once you've ordered!

We are always working hard to make sure you receive your order in a timely manner. We can’t control delays caused by the weather or the postal service but if the maximum number of business days has passed and your package is missing, please reach out to us, and we will assist you the best way we can!

Please note:

Once a package has been dropped off at a shipping location (UPS, USPS, FEDex etc.) its transport and tracking is out of our hands and becomes the responsibility of these carriers. We rely on the same tracking updates that you do, which are provided to us by these 3rd party companies.  

If you experience an issue with your package delivery, we will do our best to help, but we are also at the mercy of the information provided to us by these carriers. For the fastest service, we recommend you contact the carrier first to inquire as to your package location. 

RETURNS

We want you to be 100% satisfied with every purchase. Period. If you are unhappy for any reason please let us know within 30 days of receiving your order by emailing us at info@thegentlepit.com.

Return/Exchange must be requested w/in 14 days of receiving order after which merchandise must be sent back within 30 days, including purchases made during the November/December holiday season.

We love constructive feedback. Seriously! It helps us learn, get better and improve our products, so if you want to share anything specific with us about your purchase or our products please email us at info@thegentlepit.com

​While most all of our full-priced items are eligible for return, including fine jewelry, our sale items are normally final unless specifically marked. Final Sale items are never eligible for return or exchanges.

Items should be returned unused and with any  tags still attached. Returns that are damaged or soiled may not be accepted and may be returned to the customer. 

Please note: refunds do not include any shipping costs paid on your original order (if applicable).

BUNDLES & KITS Return/Exchange Policy:

Exchanges: Items within each bundle may be exchanged for a different size, color, or store credit within 30 days.

Returns/Refunds:  Full bundles may be returned within 30 days (or by January 30th if purchased in November/December). A full refund will be issued only if ALL items in the bundles are returned. Bundles and Kits are NOT eligible for partial returns/refunds.

 HOLIDAY/BLACK FRIDAY ORDERS:  

EXCHANGES:

Because we don't over-produce our inventory, sizes and styles sell out quickly! 

The best way you can ensure you get the size/style you want is to order it directly on our site as soon as you know you want something different. Then, initiate a return for your original item by emailing us at info@thegentlepit.com Your exchange order usually ships within 3 business days and your refund is processed as soon as we receive your return.  If you are having trouble, or the size you want is sold out, you can contact us at info@thegentlepit.com for help. 

How Long Does it Take to Receive my Refund?

We strive to process refunds as quickly as possible. Once we've received the product(s) you'd like to return, we inspect your return and then refund you. Our aim is to process and refund your return within just a few days.

After the return has been approved, credit card refunds can take up to 5-7 business days for your bank to process.

Reminder: refunds do not include any shipping costs paid on your original order (if applicable)

My item was delivered to me damaged. What should I do?

Any damages upon delivery must be reported within three (3) days from date of order received. Contact us at info@thegentlepit.com.

Please be sure to provide detailed photos of the damage(s).

Worn, Altered, Washed, Used or Damaged Goods

Items that have been worn or used are NOT eligible for returns of any kind.

INTERNATIONAL RETURNS

Unfortunately, we are unable to provide our international customers with complimentary return shipping.

As a result, international customers are responsible for return shipping. Please send your item to:

The Gentle Pit
c/o Returns
4858 W. Pico Blvd. #310
Los Angeles, Ca 90019

Please include a note with your name, email,  order number, and refund preference.

We recommend that you keep your return tracking information until your refund has been processed by our support team.