RETURNS AND EXCHANGES.
We want you to be 100% satisfied with every purchase. Period. If you are unhappy for any reason please contact us at firstname.lastname@example.org within 15 days of receiving your item. We will do everything we can to make it right!
While most items are eligible for return, some items are Final Sale and are clearly marked on their specific product pages. Final Sale items are never eligible for return or exchanges.
Items should be returned unused and with all tags still attached. Returns that are damaged or soiled may not be accepted and may be returned to the customer.
Please note: refunds do not include any shipping costs paid on your original order (if applicable)
In order to serve you most efficiently, we do not offer merchandise exchanges. You'll get the right size or color fastest if you simply return your original item and then place a second order.
Shipping is complementary on the replacement item, but exchanges made to destinations outside of the U.S. will be processed for customs clearance and therefore any relevant import duty and tax charges will apply.
Unfortunately, we are unable to provide our international customers with complimentary return shipping.
As a result, international customers are responsible for return shipping. Please send your item to:The Gentle Pit
4858 W. Pico Blvd. #310
Los Angeles, Ca 90019
Please include a note with your name, email a order number, and refund preference.
We recommend that you keep your return tracking information until your refund has been processed by our support team.
HOW LONG DOES IT TAKE TO RECEIVE MY REFUND?
We strive to process refunds as quickly as possible. Once we've received the product(s) you'd like to return, we inspect your return and then refund you. We strive to process and refund your return within 10-17 days. Considering return shipping and processing time, the whole return process can take up to 4 weeks in total.
After the return has been approved, credit card refunds can take up to 5-7 business days for your bank to process.
Reminder: refunds do not include any shipping costs paid on your original order (if applicable)
MY ITEM WAS DELIVERED TO ME DAMAGED. WHAT DO I DO?
Any damages upon delivery must be reported within three (3) days from date of order received. Contact us at email@example.com
Please be sure to provide detailed photos of the damage(s).
WORN, ALTERED, WASHED, USED OR DAMAGED GOODS
Items that have been worn or used are NOT eligible for returns of any kind.