We want you to be 100% satisfied with every purchase. Period. If you are unhappy for any reason please let us know within 30 days of receiving your item and start your return or exchange HERE.
We love constructive feedback. Seriously! It helps us learn, get better and improve our products, so if you want to share anything specific with us about your purchase or our products please email us at email@example.com
While most all of our full-priced items are eligible for return, including fine jewelry, our sale items are normally final sale unless specifically marked. Final Sale items are never eligible for return or exchanges.
Items should be returned unused and with any tags still attached. Returns that are damaged or soiled may not be accepted and may be returned to the customer.
Please note: refunds do not include any shipping costs paid on your original order (if applicable).
How Long Does it Take to Receive my Refund?
We strive to process refunds as quickly as possible. Once we've received the product(s) you'd like to return, we inspect your return and then refund you. We strive to process and refund your return within 10-17 days. Considering return shipping and processing time, the whole return process can take up to 4 weeks in total.
After the return has been approved, credit card refunds can take up to 5-7 business days for your bank to process.
Reminder: refunds do not include any shipping costs paid on your original order (if applicable)
My Item was Delivered to me Damaged. What Should I do?
Any damages upon delivery must be reported within three (3) days from date of order received. Contact us at firstname.lastname@example.org.
Please be sure to provide detailed photos of the damage(s).
Worn, Altered, Washed, Used or Damaged Goods
Items that have been worn or used are NOT eligible for returns or any kind.
Shipping is complementary on the replacement item, but exchanges made to destinations outside of the U.S. will be processed for customs clearance and therefore any relevant import duty and tax charges will apply.
Start your exchange HERE.
Unfortunately, we are unable to provide our international customers with complimentary return shipping.
As a result, international customers are responsible for return shipping. Please send your item to:
The Gentle Pit
4858 W. Pico Blvd. #310
Los Angeles, Ca 90019
Please include a note with your name, email a order number, and refund preference.
We recommend that you keep your return tracking information until your refund has been processed by our support team.