We want you to be 100% satisfied with every purchase. Period. If you are unhappy for any reason please let us know within 14 calendar days of receiving your order by emailing us at firstname.lastname@example.org.
Returns or Exchanges must be requested within 14 calendar days of receiving your order, after which merchandise must received back within 14 calendar days of receiving your return label, in order to receive a refund or exchange.
Orders received after the 28 day return window will receive store credit. This includes purchases made during November/December, however exceptions will be considered during the holiday gifting season.
While most all of our full-priced items are eligible for return, including fine jewelry, our sale items are normally final unless specifically marked. Final Sale items are never eligible for return or exchanges.
Items should be returned in unused condition with original tags still attached. We hand-inspect each return when it's received. Returns that are damaged, soiled, or clearly worn (seriously, it's easy to tell!) may not be accepted and 50% store credit will be issued in lieu of a full refund, or the customer may choose to have the item shipped back to them at their expense.
Because we don't over-produce our inventory, sizes and styles sell out quickly!
The best way you can ensure you get the size/style you want is to order it directly on our site as soon as you know you want something different. Then, initiate a return for your original item by emailing us at email@example.com
Your exchange order usually ships within 3 business days and your refund is processed as soon as we receive your return. If you are having trouble, or the size you want is sold out, you can contact us at firstname.lastname@example.org for help.
How Long Does it Take to Receive my Refund?
We strive to process refunds as quickly as possible. Once we've received the product(s) you'd like to return, we inspect your return and then refund you. Our aim is to process and refund your return within just a few days.
After the return has been approved, credit card refunds can take up to 5-7 business days for your bank to process.
Reminder: refunds do not include any shipping costs paid on your original order (if applicable)
My Item was Delivered to me Damaged. What Should I do?
Any damages upon delivery must be reported within three (3) days from date of order received. Contact us at email@example.com.
Please be sure to provide detailed photos of the damage(s).
Worn, Altered, Washed, Used or Damaged Goods
Items that have been worn or used are NOT eligible for returns of any kind.
Unfortunately, we are unable to provide our international customers with complimentary return shipping.
As a result, international customers are responsible for return shipping. Please send your item to:
The Gentle Pit
1668 Simpson Lane Corvallis, MT 59828
Please include a note with your name, email, order number, and refund preference.
We recommend that you keep your return tracking information until your refund has been processed by our support team