We always love hearing from you!
If you don't find an answer to your question below, we are here to help Monday through Friday, 9:30 a.m. to 5:30p.m. (PST). Please visit our Contact page for our information.
Our aim is to respond to all emails within 24 hours, even on the weekends.
However, most questions can be answered below.
Shipping & Returns
When will my order ship?
Well that depends. If you ordered one of our fine jewelry peices, they are hand-crafted and made-to-order. Our jeweler, Steve, only starts your unique piece when you order it! As such, it can take up to 10 business days to ship. Please consider this when placing orders for holidays and gifts. If you have and drop-dead, in-hand date, just message us and we'll do our best to help!
For the rest of our items- home goods, clothing, etc.- we fulfill everything ourselves, employing locals in our community.
As online consumers ourselves, we know the agony of waiting once you hit that 'order' button ! We do our best to get your items to the postal courier either same day, or next business day, so you don't have to wait! That said, when sales or the holidays hit, we may take an extra day or two.
Need something asap? Please reach out and will do our best to help!
I need to return or exchange my order.
No problem! We get it. It's the nature of ordering online. Sometimes things don't work and there's no shame here! We will happily accept your unworn/unwashed items with in 30 days of receipt. We do sell out of our items quickly, so we do our best to accommodate exchanges based on what we have.
Products & Orders
Why are your necklaces higher priced than others I many find on the internet?
We tested a myriad of materials and metals when designing our first necklace. Our goal was to created something delicate and stylish. As such, inexpensive materials, like gold plate and gold fill, were just not strong enough to maintain the delicate nature of our designs while still allowing them to be cleaned, polished and worn on a daily basis. Real gold allows for all of this! And because we use real 14 karat gold for all chains, pendants and jump rings, you are getting a precious metal necklace that will stay looking beautiful and untarnished much longer than if we had used less expensive metals. BUT gold does come at a higher cost. We do our best to cut out all of the fluff to be able to offer you a quality item at the most affordable price.
Please use care when cleaning and wearing your necklace. Polish with a soft cloth and do your best to not wear in water or during exercise.
You're out of a particular style/size/color that I like?
We are so sorry you can't find what you are looking for! Due to demand we do sell out of styles and many of our pieces are made from limited edition prints and fabrics. BUT, for many styles we do offer a Wait List option. Please add yourself to be notified immediately upon restocking. Also, you can get in touch with us. We will do what we can to help you find the style you love.
I found a dog in need! Can you help?
We love all dogs! But we are not a rescue or a shelter. We are a for-profit company that supports the rescue of animals in many ways. If you find a dog in need we urge you to contact your local dog rescue.
Please don't hesitate to reach out if you have any questions or concerns!