We always love hearing from you!
If you don't find an answer to your question below, we are here to help Monday-Friday, 9:30 a.m. to 5:30 p.m. (PST)
Please visit our Contact page for our information or use the CHAT option in the bottom right corner of the website.
Our aim is to respond to all emails within 48 hours, however, most questions can be answered below.
Shipping & Returns
Well, it depends on what you ordered!
In-stock items ship within 3 business days or less, depending on the time and day ordered. We fulfill everything ourselves, employing locals in our community. That said, when sales or the holidays hit, we may take an extra day or two.
If you ordered one of our fine jewelry pieces they are hand-crafted and made-to-order. Our master jeweler, Steve, only starts your unique piece when you order it! As such, it can take 10-15 business days to ship. Please consider this when placing orders for holidays and gifts. If you have and drop-dead, in-hand date, just message us and we'll do our best to help!
Our tee's, tanks and sweatshirts are currently printed-on-demand, which allows us to reduce waste and give the most back to rescue. As such, it may take up to 10 business days to receive your top.
Need something asap? Please reach out and we'll do our best to help!
No problem! We get it. It's the nature of ordering online. Sometimes things don't work and there's no shame here!
We want you to be 100% satisfied with every purchase. Period.
If you are unhappy for any reason please let us know within 14 calendar days of receiving your order by emailing us at firstname.lastname@example.org.
Returns or Exchanges must be requested within 14 calendar days of receiving your order, after which merchandise must received back within 14 calendar days of receiving your return label, in order to receive a refund or exchange.
Orders received after the 28 day return window will receive store credit. This includes purchases made during November/December, however exceptions will be considered during the holiday gifting season.
While most all of our full-priced items are eligible for return, including fine jewelry, our sale items are normally final unless specifically marked. Final Sale items are never eligible for return or exchanges.
Items should be returned in unused condition with original tags still attached. We hand-inspect each return when its received. Returns that are damaged, soiled, or clearly worn (seriously, it's easy to tell!) may not be accepted and 50% store credit will be issued in lieu of a full refund, or the customer may choose to have the item shipped back to them at their expense.
Products & Orders
We tested a myriad of materials and metals when designing our first necklace. Our goal was to created something delicate and stylish. As such, inexpensive materials, like gold plate and gold fill, were just not strong enough to maintain the delicate nature of our designs while still allowing them to be cleaned, polished and worn on a daily basis. Real gold allows for all of this! And because we use real 14 karat gold for all chains, pendants and jump rings, you are getting a precious metal necklace that will stay looking beautiful and untarnished much longer than if we had used less expensive metals. BUT gold does come at a higher cost. We do our best to cut out all of the fluff to be able to offer you a quality item at the most affordable price.
Please use care when cleaning and wearing your necklace. Polish with a soft cloth and do your best to not wear in water or during exercise.
We are so sorry you can't find what you are looking for! Due to demand we do sell out of styles and many of our pieces are made from limited edition prints and fabrics. BUT, for many styles we do offer a Wait List option. Please add yourself to be notified immediately upon restocking. Also, you can get in touch with us. We will do what we can to help you find the style you love.
We love all dogs! But we are not a rescue or a shelter. We are a for-profit company that supports the rescue of animals in many ways. If you find a dog in need we urge you to contact your local dog rescue.
Please don't hesitate to reach out if you have any questions or concerns!