We always love hearing from you! If you don't find an answer to your question below, we are here to help Monday through Friday, 9:30 a.m. to 5:30 p.m. (PST) by phone, email and text! Please visit our Contact page for our information. Our aim is to respond to all emails within 24 hours, even on the weekends. However, most questions can be answered below.
Why does it take up to 10 days for my items to ship?
We totally get it! Once you order something you love, it's agony to have to wait to receive it! However, all of the items on Gentle Pit are handmade originals from talented artists. Each one is stitched, painted, molded, printed or poured with care. No assembly lines here! Once you place your order, our makers get to work hand crafted your one of a kind piece and this can take some time!
We do our very best to ship quicker than 10 business days, and most items do, but in the event that your purchase needs some finishing touches, we want to manage your expectations.
Need something asap? Please reach out and will do our best to help!
I found a dog in need! Can you help?
We love all dogs! But we are not a rescue or a shelter. We are a for-profit company that supports the rescue of animals in many ways. If you find a dog in need we urge you to contact your local dog rescue.
Please don't hesitate to reach out if you have any questions or concerns!
When will my order ship?
Most regular orders ship within 5 business days (M-F) but can take up to 10 business days to ship. When your order ships, you will receive an email confirmation. Please check your spam folder if you did not receive the email.
How are your shirts sized?
Please see our size chart for measurements and sizes. We also try and include our models height and measurements for each style of shirt so that you can have a reference point.
What is your return policy?
Please see our Returns and Exchanges section for more information
Why are your necklaces higher priced than others I many find on the internet?
We tested a myriad of materials and metals when designing our first necklace. Our goal was to created something delicate and stylish. As such, inexpensive materials, like gold plate and gold fill, were just not strong enough to maintain the delicate nature of our designs while still allowing them to be cleaned, polished and worn on a daily basis. Real gold allows for all of this! And because we use real 14 karat gold for all chains, pendents and jump rings, you are getting a precious metal necklace that will stay looking beautiful and untarnished much longer than if we had used less expensive metals. BUT gold does come at a higher cost. We do our best to cut out all of the fluff to be able to offer you a quality item at the most affordable price.
Please use care when cleaning and wearing your necklace. Polish with a soft cloth and do your best to not wear in water or during exercise.
You're out of a particular style/size/color that I like?
We are so sorry you can't find what you are looking for! Due to demand we do sell out of styles and many of our pieces are made from limited edition prints and fabrics. BUT, for many styles we do offer a Wait List option. Please add yourself to be notified immediately upon restocking. Also, you can get in touch with us. We will do what we can to help you find the style you love.